When will my order ship ?
All orders ship out within 2-4 business days of time of purchase via USPS priority mail or UPS ground. If you are in a hurry just drop us a line and we will do our best to get your order out sooner. All of our prints are shipped flat nestled between three sturdy pieces of cardboard in a kraft mailer. You will receive an email confirmation with tracking info on your order as soon as your package ships.
Can I have a custom map or print made?
Letterpress printing is a very time and labor intensive process that involves setting up and inking the press manually, registering the plates or type, printing each color one pass at a time and then cleaning everything up (which requires some serious elbow grease). This doesn't include the time and expense it takes to construct each print, which in the case of our maps involves drawing nearly every detail of the map by hand, and creating a custom made relief plate.
We are a very small company (just husband and wife) and the products we present to you here are truly handmade, and handmade inherently takes some time. Since we have many designs that we are trying to complete we unfortunately don't have time to get to requests for one custom print. If you would really like to commission a custom design we have a minimum custom set up fee of $500, and we'd be happy to speak to you further about the details.
Do you offer custom sizes and colors?
The size and orientation of our prints is fixed however for a small fee we can print in custom colors. We've had many customers ask if we can match ink colors for maps (so that they may buy multiple maps that will all match) and so we try to accommodate these requests. Just email us your request and we will let you know the fee and the timeline for completion.
Do you offer digital downloads for reproduction?
We do not.
Do you ship internationally?
We ship abroad and all international orders are shipped using "First Class International USPS mail" that only provides tracking up until it leaves the US border. Tracking is only available outside of the US in a few countries, including Great Britain and Canada. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN INTERNATIONAL ORDERS. We will verify shipment and provide shipping confirmation here in the states only. That said we have experienced very few instances of international orders going missing.
Do you offer wholesale?
Yes, please see our Wholesale page.
What is your Return Policy?
Refunds will be issued within one week of receipt of merchandise on damaged goods only. Refunds returned via original form of payment.
What if my print doesn't arrive but the tracking says it did?
Sometimes packages get misdelivered or stolen and we understand that. If your package has not arrived we ask that you give it a few days to see if it may show up. More often than not people bring misdelivered packages to their intended destinations. If your order still doesn't arrive contact us: firstname.lastname@example.org
What are your shop policies for orders not received?
US ORDERS NEVER RECEIVED or UN-DELIVERABLE DUE TO SHIPPING ADDRESS PROVIDED ON OUR WEBSITE: Refunds or replacements will *not* be issued for merchandise that has been marked "delivered" to your requested address according to the USPS tracking number, but you never received it. We are not responsible for your mail after delivery, and will not provide a replacement at our expense or a refund for your missing goods. You can request a signature confirmation at delivery in the US for an additional $3.00 USD. Also, partial refunds (i.e. minus original shipping) are issued when an order is returned to us because a delivery attempt was made and a notice was left, but the buyer did not pick up the package or arrange a re-delivery for whatever reason, or an incorrect address was provided by the buyer.
INTERNATIONAL ORDERS NEVER RECEIVED: Unless you purchase the more costly international priority mail all international orders are shipped using "First Class International USPS mail" that only provides tracking up until it leaves the US border. Tracking is only available outside of the US in a few countries, including Great Britain and Canada. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN INTERNATIONAL ORDERS. We will verify shipment and provide shipping confirmation here in the states only. That said we have experienced very few instances of international orders going missing.